Kulvriksh Research Refund Policy

There is no provision for refunds for Kulvriksh Research services.

Kulvriksh DNA Refund/Cancellation Policy

Our refund policy is designed to inform customers about the terms and conditions for refunds. Refunds will be considered within 7 days of your original purchase, and approval is at the discretion of www.kulvriksh.in. The DNA kit must be returned in its original packaging.

You have three working days (excluding Saturdays, Sundays, and Indian bank holidays) from the date the company accepts your order to cancel the contract without any reason or penalty by providing written notice to the company.

If you cancel the contract within this period, the purchase price will be refunded to you promptly, and in any event, within 30 days of the company’s receipt of your cancellation notice.

In the event of cancellation, you must return the kit to the company in the pre-paid envelope provided within 7 days. The kit must be kept in good condition before returning it. If the kit is damaged upon delivery, the company will replace it or refund the price paid. A cancellation fee of ₹8000 will be payable if the kit has been dispatched or samples have been collected for legal tests.

The company reserves the right to cancel the contract if services are listed at an incorrect price due to a printing error.

Any date provided by the company for the provision of services is an estimate and has no contractual effect. The company shall not be liable for any loss or damage, whether direct or indirect, arising from any delay in the performance of the service.

The company is entitled to destroy all samples provided by you or derived from them, along with any related results or documentation, three months and twenty-four months after the date of transmission, respectively.

The sample DNA or any data derived from the donor’s sample will not be released to any third party except as required under the Data Protection Act 1998. The company will retain the DNA sample for up to three months.

The company will make reasonable efforts to ensure that the analysis of the biological samples you provide results in accurate outcomes, subject to a 0.01% margin of error. No further representation, warranty, or undertaking is made regarding the analysis results. This does not affect your statutory rights as a consumer.

The information obtained from the analysis is solely for your use.

In the unlikely event that the analysis results are found to be defective, the company will carry out further analysis free of charge or refund your payment at our discretion.

The company will not be liable for any loss or damage arising out of the provision of the analysis results to you or any other person.

The company makes no express or implied representation that the analysis results are suitable for any particular purpose. If you intend to use our analysis results in court proceedings, we recommend you seek independent legal advice.

You warrant that you have the legal right to possess the samples you have provided to the company. You agree to indemnify the company against all costs, claims, expenses, and any loss or damage that may arise from you providing samples to the company that were not legally obtained. The company strongly advises you to seek independent legal advice regarding your legal rights to obtain or take biological material samples from persons other than yourself. You assure that you are not suffering from any mental disorder that prevents you from understanding the nature and purpose of the test.

If you are not satisfied for any reason, please submit a refund request via email at kulvrikshdna@gmail.com or through live chat, and our executives will assist you. To exercise your right to cancel, you must inform us of your decision with clear details.

You can notify us of your decision through:

Visiting this page on our website: https://kulvriksh.in/contact-us/
We will reimburse you within 14 days of receiving the returned goods. We will use the same payment method you used for the order, and you will not incur any fees for such reimbursement.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address:
505, Helix Complex, Opp. Hotel Surya Lane, Pawan Park Society, Sarod, Sayajigunj, Vadodara, Gujarat 390005

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return.

Contact Us

If you have any questions about our returns and refunds policy, please contact us: https://kulvriksh.in/contact-us/

Kulvriksh Puja Refund Policy

To claim a refund for Kulvriksh Puja services, you must notify us at least 7 days before the scheduled puja date. The refund is subject to the discretion of www.kulvriksh.in.

If you do not arrive on the scheduled puja date or are late, no refund will be provided. In such cases, the puja date may be rescheduled.

If the assigned priest becomes ill on the day of the booking, another priest will be provided to you.

The responsibility for the puja materials will rest with the yajman (host).